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30 days back.

Statutory 14-day right to cancel, extended to 30 days as standard. Doesn't fit, doesn't load, doesn't feel right — send it back.

How to return

  1. Email us first at [email protected] with the order ref. We reply with the RMA number and the return address. Saves you a label.
  2. Pack it sensibly — cardboard envelope or padded mailer, original cover/manual where you got it. Include the bench-stamped packing note inside.
  3. Royal Mail Tracked 24 is what we use; any tracked service works. Keep the receipt — proof of posting protects you.
  4. Refund clears in 14 days max once we receive the parcel. Usually 2–4 working days.

Return address

GLITCH TAVERN LTD · RETURNS
Unit 12, Hoxton Yard, 28 Coronet Street
N1 6HD · London
UNITED KINGDOM

Who pays return shipping

Faulty — we cover. Once you send proof of posting (receipt photo), we refund the postage with the order. Change of mind — you cover. Standard Royal Mail Tracked 24 is around £4.99.

Not covered

  • Console plastic yellowing (cosmetic, called out on listing)
  • Save-battery decline after 6+ months of use
  • Customer-caused damage (dropped controller, snapped cartridge tab)
  • Sealed digital codes once scratched off

Statutory cancellation (Consumer Contracts Regulations 2013)

You have a 14-day right to cancel from the day the parcel arrives. We extend this to 30. Use the model cancellation form below or write us a clear email.

Model cancellation form

To Glitch Tavern Ltd, Unit 12, Hoxton Yard, 28 Coronet Street, N1 6HD London, UK · [email protected]:

I hereby cancel the contract concluded by me for the purchase of the following goods (*) / the provision of the following service (*):

Ordered on (*) / received on (*):

Name of consumer:

Address of consumer:

Signature (if posted on paper):

Date:

(*) Delete as applicable.